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CONTACT & FAQ

TICKETING

Do Nelson County Residents get in Free on Thursday?

Yes. If you are a Nelson County resident, Thursday tickets are complimentary, but MUST be acquired in advance. No free tickets will be available at the gate. You may request your free tickets here. All requests are due by Wednesday September 27, 2017.

I think I bought the wrong ticket. Who do I contact?

Happy to help! Please reach out to info@theartistfarm.com for assistance.

Can I buy ticket(s) at the gate if I decide to come last minute?

Yes.

I want to stay in the Show Sherpa village. What do I need to get?

You must purchase your weekend camping tickets at thefesty.com/tickets followed by show sherpa upgrade at thefesty.com/lodging.html. Questions? Email: info@theartistfarm.com.

Are refunds permitted?

No. All tickets are non-transferrable and non-refundable. If there are extenuating or emergency circumstances, please reach out to info@theartistfarm.com for assistance.

Do I get a Klean Kanteen steel pint with my Ticket?

All weekend tickets (Camping or Day tripping) include a commemorative Klean Kanteen Steel pint. Single day tickets do not include a steel pint, you will either have to bring your own or purchase one onsite.

When is the box office open?

Thursday- 10a-7p
Friday- 10a-7p
Saturday- 10a-7p
Sunday- 10a-7p

TRAVELING TO THE FESTY

What is physical address of The Festy site?

Infinity Downs Farm, 1510 Diggs Mountain Road, Arrington VA 22922

Do you have directions?

From the North:
From Charlottesville, travel 35 miles south on 29S. Look for festival signs after passing the small town of Lovingston.

From the South:
From Lynchburg, travel 22 miles north on 29N. Look for festival signs.

When can we arrive at the venue to set up our campsite?

Do not arrive after dark to set up your campsite. You are welcome to arrive after 11am on Thursday, October 5.

What are the closest hotels to the Festy site?

The closest hotels are in Charlottesville (35 mi north) or Lynchburg (30 miles south). We encourage people to stay onsite. If camping is not your thing or you want a more comfortable experience, check out our Lodging Upgrades.

CAMPING/ CAMPGROUNDS

Will there be Shuttles onsite?

There will not be shuttle onsite. We’ve recently made changes to make the venue closer together and more walkable. Forest Camping is the farthest camping area from the venue about a 7 minute walk.

Do I need an RV Pass or a Car Camping Pass?

This is Car Camping:
A Car Camping pass allows a car to be parked in a camping spot with enough room for both a car and your tent. Plots are 20'x20'. If you carpool in one vehicle but have two car camping passes, show both passes to the attendant and you will get two adjacent car camping spots.

This goes to RV Camping:
Pop-ups and trailers
Car pooling in a jeep pulling a 5x8 single axle trailer with camping gear
Teardrop trailers
All vehicles over 20’ in length

Choose Car Camping or RV Camping:
VW Westfalia / VW Westy
VW Campmobile

Will there be water and bathrooms at all of the campsites?

Yes, there will be places to fill up water and porto-potties near each camping zone.

I’d like to arrive late/leave early. What do I do?

If you buy a camping pass, but don’t arrive until Friday or later, you are still assured a spot. Do not show up after dark to set up your campsite. We are attempting to minimize traffic in and out of the camping zones. So once you setup your campsite, we recommend your vehicle stays put until you are ready to leave. Contact info@theartistfarm.com with any questions.

How am I able to camp with my group?

To get a campsite next to another group’s, please make sure you all have the same type of Vehicle pass (Car Camping, Forest Camping, Family Camping, or RV Camping). Our camping areas are all first come, first served. To ensure that you get a spot next to another group, please arrive and enter the camping areas at the same time.

Can I take a shower? Are they free?

Showers will be available onsite for a small fee. If you hold a High Country Village pass showers are complimentary and included throughout the weekend.

Can I bring my propane cooking stove?

Yes. Please Note: Any propane vessel larger than 16 ounces is not permitted.

Are Fires allowed?

This year, campfires will not be allowed, even in raised fire pits. We love fall campfires as much as you do, but we also must abide by regulations and recommendations of our local fire and safety officials. So, this year we must say no to all personal campfires. Any campfires discovered will be immediately extinguished.

In the venue each night we will have a bonfire to keep you warm until the last chord is strummed. Thank you for understanding and for your cooperation.

BLUE RIDGE BOWL/VENUE POLICIES

Do I have to bring my own Steel Pint?

Yes. There will be no plastic cup usage onsite. Klean Kanteen Steel pints are included with all Weekend tickets (Camping and DayTripping). If you don’t have a steel pint, you may bring your own steel cup inscribed with 16oz. Steel pints will also be available for purchase.

Will there be food options if I’m vegan, vegetarian, or gluten free?

Yes!

What are we permitted to bring into the concert site?

Blankets and low back chairs are permitted but behind, or even with, the soundboard only. You may not bring in your own coolers. Per Health Department regulations, no food is allowed to be brought into the Concert Site. Small umbrellas are okay but only behind the soundboard. NO tents or shade structures allowed.

Will we be able to exit the concert area and return to the campgrounds throughout the day?

Yes, guests can come and go from campgrounds to concert site as often as they wish as long as they hold an event ticket.

Will there be ATMs on site?

We will have ATMs positioned throughout the event site. We suggest you bring cash onsite. Many vendors will be unable to accept credit cards so if you intend on using cash, please bring it with you.

Can we bring water into the Blue Ridge Bowl?

You may bring in empty re-fillable water bottles only. There will be free waterfilling stations on throughout the site.

What is prohibited onsite?
  • Illegal drugs / drug paraphernalia
  • Weapons, including bats, kitchen knives and anything that can be considered a weapon
  • Fireworks of any kind or size
  • Glass bottles or containers of any kind (This includes, but is not limited to: glass bottles, glass food jars, and anything made of glass.)
  • Beer kegs / Unreasonable amounts of alcohol. (One (1) case of beer, One (1) bottle of liquor per car for patrons that are 21+ is permitted. NO GLASS BOTTLES.)
  • Unlicensed vending
  • Glow sticks
  • Charcoal and any containers with addition fuel, accelerants, large amounts of propane are prohibited. Campers may bring small burners that utilize up to one pound propane cylinders. RV campers may enter with tanks that have been professionally and safely installed by the manufacturer
  • Bundles of firewood and open flames (No Campfires)
  • Motorized vehicles (golf carts, ATVs, etc.)
  • Pets
  • Box trucks. (All large sized box trucks will be turned away, and be not permitted on the festival site.)
  • Drones of any size
  • Paper Lanterns (aka Peace Lanterns, Sky Lanterns or other floating lanterns). These are not “green” and they are a danger to farm animals and adjacent lands.
  • Helium Tanks
  • Generators (no portable generators are allowed; generators permanently attached to an RV are permissible)
  • Flags: You may bring a flag, banner, or sign into the EVENT AREA, but it can only be flown behind front-of-house/soundboard(s). If your flag, banner, or sign is too large or flown in such a manner that it obstructs the views of other patrons, it will be removed from the Blue Ridge Bowl, where you can either return it to your car or campsite or collect it from security later. Additionally, Festy reserves the right to confiscate any flag, banner, or sign Festy deems, in its sole discretion, to promote hatred or intolerance towards people on the basis of their race, ethnicity, religious affiliation, sexual orientation, gender identity, or disability.
Is re-entry permitted?

Concert venue/Blue Ridge Bowl: you are welcome to come and go to and from the music venue/your campsite or car as you wish!

Campgrounds: Once you have landed at your car or RV site we ask that you do not leave until you’re leaving the Festy at the end of the weekend. We are attempting to minimize traffic in areas where people are sleeping for safety reasons. If you have a specific re-entry question or need further clarification please email info@theartistfarm.com

Can I bring alcohol into the campgrounds?

One (1) case of beer, One (1) bottle of liquor per car for patrons that are 21+ is permitted. NO GLASS BOTTLES or kegs. No outside alcohol is permitted in the Blue Ridge Bowl.

ADA ACCESSIBILITY

Festival Grounds

Infinity Downs farm is a large site with various types of terrain including hills, sandy pathways, dirt roads, and grassy fields. Please plan accordingly as there are some distances to be covered to get to all of the areas and stages on the site, and as with any natural terrain, rain can impact the conditions.

Accessible Camping

We’ve been getting tons of interest in ADA Camping this year. Thus, We can only offer spaces to those with current, state issued disabled license plate, hang tag or placard. The person to whom the placard is issued must be present. We will be checking for proper credentials both at the gate and in our accessible camping and parking areas.

If you have purchased ADA Camping ticket or are planning to camp in the ADA area fill out this form by Thursday 9/28.

Otherwise we cannot guarantee you a space. If you do not need to be in accessible camping or parking please be respectful and camp in the appropriate area for you.

Accessible Day Parking

ADA day parking will be located in the front of General Admission day parking area. Drive to the front of the day parking area and parking staff will park you accordingly. Please have your state issued disabled license plate, hang tag or placard ready to display.

Accessible Viewing Platform

There is an elevated Accessible Viewing Platform at the Blue Ridge Outdoors stage. This viewing area is for guests who use wheelchairs, have significant mobility disabilities, or who have difficulty standing for long periods of time. Staff will manage the viewing platform accordingly to make sure all patrons are comfortable during busy times. Platforms are available on a first-come, first-served basis.

Can I bring my Service animal?

For patrons with disabilities who wish to bring their legitimate service animal to Festy, we ask that you review and follow the policies outlined below:

  • Service animals must be accompanied by the handler with the disability at all times.
  • Service animals must be under the control and supervision of their handler at all times.
  • Service animals are not permitted to be left in camp unattended under any circumstances.
  • Handlers are required to be prepared for, and clean-up after, their animals at all times.
  • We reserve the right to remove and/or refuse access to any service animal from the campgrounds or venues if that animal is deemed to be a health or safety threat to festival patrons, staff, or other service animals, or in violation of these policies.
  • All service animals must be credentialed by the Festy staff onsite

CONTACT US

General: info@theartistfarm.com